Cynergy Bank needed to make some significant changes to their business model which involved outsourcing parts of their Customer Services function. This decision would mean that a number of roles would become redundant. Conscious that the decision to make redundancies would be a highly emotive one which would inevitably draw a lot of attention, it was essential that the change be handled exceptionally carefully. As a responsible employer with an excellent relationship with their employees, Cynergy Bank enlisted Renovo to support what they knew could be a challenging workforce transformation project.